FAQ

Find Answers About Elo Xpress

Have questions about booking a ride, scheduling a delivery, or driving with us in Columbia? We've answered the most common questions below. Call or email us to get started.

Find Answers About Elo Xpress

Rider questions answered

Sending packages with Elo Xpress

Driver questions answered

Find Answers About Elo Xpress

Rider questions answered

How do I book a ride with Elo Xpress?

Can I track my ride in progress?

How does pricing work?

Is my personal information secure?

What payment methods do you accept?

What if I need to cancel my ride?

How do I report a safety concern?

Can I schedule a ride in advance?

Sending packages with Elo Xpress

How do I schedule a delivery with Elo Xpress?

Can I track my package in real time?

What types of items can I send through Elo Xpress?

How is pricing determined for deliveries?

What happens if my driver cancels after I book?

Can I add pickup location names or notes?

Do I need an account to send a delivery?

What if I have more questions about my delivery?

Driver questions answered

How do I sign up as a driver with Elo Xpress?

What are the vehicle requirements to drive with Elo Xpress?

How will I receive ride and delivery assignments?

How does payment work for drivers?

Can I set my own hours and choose which jobs to accept?

What support is available if I have issues while driving?

Are there any fees or deductions from my earnings?

What happens if a customer or ride is cancelled?