Terms that protect you and Elo Xpress
These terms explain how Elo Xpress works, what we expect from customers and drivers, and how disputes are handled. Review them to understand your rights and responsibilities when using our platform in Columbia.
What Elo Xpress can and cannot deliver
Privacy Policy At Eloxpress, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. 1. Information We Collect Personal Information: Name, email address, phone number, delivery/ride addresses, payment details. Usage Data: Device information, browser type, pages visited, and time spent on our site. Location Data: GPS location (only with user permission) for ride and delivery tracking. 2. How We Use Your Information We use your information to: Provide and manage our delivery and ride services. Improve our website and customer experience. Process payments and send updates about your orders/rides. Communicate promotions, offers, or important service changes. 3. Sharing Your Information We do not sell your personal data. We may share information with: Service providers (e.g., payment processors, drivers) to fulfill our services. Legal authorities when required by law. 4. Cookies and Tracking We use cookies to improve website functionality and user experience. You may disable cookies through your browser settings. 5. Data Security We implement standard security measures to protect your information. However, no system is 100% secure. 6. Your Rights You can: Access or update your personal data. Request deletion of your account. Opt-out of marketing communications. 7. Children’s Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. 8. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page. 9. Contact Us